Privacy Policy

Introduction

LILA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Information You Provide

• Account information (name, email, company)
• Database schema structure (no actual data)
• Query history and usage patterns
• Payment information (processed by Stripe)
• Support and communication data

Automatically Collected Information

• Usage data and analytics
• Device and browser information
• IP address and location data
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process your queries and generate responses
• Improve our AI models and query accuracy
• Send service updates and notifications
• Process payments and manage subscriptions
• Provide customer support
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all data transmissions
• Encrypted storage of sensitive information
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection

Your Database Content

Important: LILA only accesses your database schema structure, not your actual data. We do not store, process, or have access to the content of your database records. All queries are executed on LILA's secure infrastructure, and we only receive aggregated results to format and display.

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers (hosting, analytics, payment processing)
• Legal authorities when required by law
• Business partners with your explicit consent
• Affiliates and subsidiaries

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

GDPR Compliance

For users in the European Union, we comply with GDPR requirements:

• Lawful basis for data processing
• Data minimization principles
• Right to erasure ("right to be forgotten")
• Data portability
• Privacy by design and default
• Data Protection Officer available via contact form

Cookies Policy

We use the following cookies on our website:

Essential Cookies

• consent - Stores your cookie preference choice. This cookie is set when you interact with our cookie banner and remembers whether you accepted analytics tracking.

Analytics Cookies (with your consent)

If you click "Accept All" on our cookie banner, we load:

• Google Analytics (GA4) - Helps us understand how visitors interact with our website, including pages visited, time spent, and navigation patterns. Google may also set cookies (_ga, _gid) to distinguish users.
• Microsoft Clarity - Provides heatmaps and session recordings to help us improve user experience. Clarity may set cookies to track anonymous user sessions.

Managing Your Preferences

You can manage your cookie preferences at any time by clearing your browser cookies and revisiting our site. The cookie consent banner will reappear, allowing you to make a new choice. You can also control cookies through your browser settings.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we discover such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Continued use after changes constitutes acceptance.

Contact Us

For privacy-related questions or concerns, please use our contact form.